Troubleshooting Common WebDirect Issues

Intermediate

Diagnose and fix the most common WebDirect problems: login failures, layout rendering issues, and performance degradation.

What you'll learn

  • Diagnosing WebDirect login failures
  • Fixing layout rendering issues specific to WebDirect
  • Identifying and resolving WebDirect performance degradation
  • Using FileMaker Server logs for WebDirect diagnosis

WebDirect problems fall into three categories: users cannot log in, the solution renders incorrectly or slowly, or the server becomes unresponsive under load. Each category has a distinct diagnostic path. Knowing where to look first saves hours of guesswork.

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Diagnosing login failures

User cannot log in via WebDirect. Check in order: 1. Is WebDirect enabled in Admin Console? (Configuration > Web Publishing) 2. Does the user's privilege set have `fmwebdirect` extended privilege? 3. Is there a valid SSL certificate? (Login fails if SSL is expired or missing) 4. Has the WebDirect connection limit been reached for this file? 5. Check access.log for the specific error code.

TEXT
// WebDirect login failure checklist:
// 1. Admin Console > Config > Web Publishing: WD enabled?
// 2. Privilege set: fmwebdirect extended privilege enabled?
// 3. SSL cert: valid and not expired?
// 4. Connection count: at or over the file limit?
// 5. access.log: what error code appears for the failed login?
Monitoring WebDirect Usage in Admin ConsoleCustomizing the WebDirect Home Screen

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